About Harrys Casino
Our purpose
Harry's Entertainment N.V. is an international provider of digital gaming services. Our purpose is to offer gaming services to adult customers in a regulated, orderly and transparent manner.
In pursuing this purpose, we aim to:
- provide gaming services only in accordance with the laws and regulations that apply to our activities;
- give customers clear and accurate information about our services, their terms of use and the rules of each game;
- promote responsible participation and provide customers with the means to manage their own gaming activity;
- handle customer data and funds with care and in line with our legal obligations.
Our values
Our conduct is guided by the following principles, which apply to our business operations and to the services we provide.
Regulatory compliance
We take the legal and regulatory requirements that apply to us seriously. We maintain internal policies and procedures intended to ensure that our services are provided lawfully, and we review them as the relevant requirements change.
Operational integrity
We seek to act honestly, fairly and consistently in our dealings with customers, partners and supervisory bodies. This includes applying our terms and conditions evenly, handling complaints in an orderly manner and keeping accurate records of our activities.
Technological infrastructure
We rely on dependable systems to deliver our services, protect information and support the proper functioning of our platform. We aim to maintain and improve these systems so that they remain secure, stable and suited to the needs of our customers.
Our advantages
The following characteristics distinguish the way Harry's Entertainment N.V. carries out its operations.
- International outlook: as an international provider, we organise our services to serve customers in different markets, while taking account of the rules that apply in each of them.
- Emphasis on compliance: legal and regulatory obligations form part of how we plan and manage our services, rather than being treated as a separate concern.
- Clear information: we seek to present the terms, rules and conditions of our services in plain language, so that customers can make informed decisions.
- Reliable systems: our technological infrastructure is designed to support the continuous availability of our services and the protection of customer information.
- Attention to responsible gaming: we regard customer wellbeing as part of our responsibilities and aim to make support and guidance easy to find.